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We’re here to help! If you have any questions about your order, our products, or need assistance, feel free to reach out to us.
📩 Email: support@moodixa.com
🕒 Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday – Sunday: Closed
We aim to respond to all inquiries within 24–48 hours during business hours.
Thank you for choosing Moodixa – we appreciate your trust and support!

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FAGs
How many times per day can I use the eye massager?
It is recommended to use the eye massager 1–2 times per day, with each session lasting 15 minutes. This is enough to relieve eye strain without over-stimulating the eye area.
Can I use it every day?
Yes! The device is designed for daily use. Most users find the best results when using it consistently after work, study, or before sleep.
What is the maximum recommended weekly usage?
You can safely use the massager 7 days a week, up to 10–12 sessions per week (around 2 sessions per day). Overuse is not necessary, as regular short sessions are more effective for long-term eye care.
How long should each session last?
Each session lasts 15 minutes and the device shuts off automatically to prevent overuse.
Will using it more often give better results?
Not necessarily—consistency matters more than frequency. Daily use at the recommended time is enough to reduce strain, dryness, puffiness, and improve relaxation.
Can I listen to music while using it?
Yes! The massager has built-in Bluetooth and white noise options. You can stream your favorite music or listen to the pre-loaded relaxing sounds.
Is it noisy during use?
No, it’s designed with low-noise technology (40–45 dB)—quiet enough for sleep, meditation, or office use.
Can I adjust the heat level?
The heat is set to a comfortable 38–42°C (104–113°F) with constant graphene heating technology. The temperature is not adjustable but is designed to be safe and effective for eye care.
Is it safe for people with eye conditions?
This product is not recommended for users who have undergone recent eye surgery or who suffer from glaucoma, cataracts, or severe retina problems. If unsure, please consult a doctor before use.