Shipping policy

At Moodixa, we work hard to deliver your order quickly, safely, and reliably. We ship from multiple warehouses across Asia, Europe, and the United States, using SF express Shipping and other trusted logistics partners to ensure your package reaches you on time.

📦 Processing Time

  • All orders are processed within 1–3 business days.

  • Once your order is shipped, you’ll receive a confirmation email with tracking information.

🌍 Shipping Locations

We currently ship to most countries worldwide from our fulfillment centers located in:

  • Asia

  • European Union

  • United States

Your order will be shipped from the warehouse closest to your delivery address when possible, to ensure faster delivery.

🚚 Shipping Carrier

We partner with FS Shipping and other reliable carriers to provide secure and timely deliveries. All shipments are trackable, and you can monitor your order’s journey using your tracking number.

📦 Estimated Delivery Times

Region Estimated Delivery Time
United States 7–14 business days
Europe 7–14 business days
Asia-Pacific 7–12 business days
Canada 10–20 business days
Other Regions 15–30 business days

Note: Delivery times may vary due to customs, local carrier delays, or holiday seasons.

Due to global lockdowns, we are unable to deliver to some countries, these countries include:

Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

🚫 Incorrect Address Disclaimer

Please double-check your shipping information at checkout. Moodixa is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📦 Customs & Import Taxes

For international shipments, local customs duties or taxes may apply and are the buyer’s responsibility.

Questions?

If you need help with your order or tracking, contact our support team at support@moodixa.com.